Question 1

I live near Church Avenue in Kensington — my building key and my apartment key are both worn. Can you handle both?

Accepted Answer

Yes. We can cut new keys from your worn originals (called "tracing" or "code cutting"), rekey either lock so new keys work, or do both in the same visit. If the key is too worn to trace accurately, we decode the lock cylinder directly and cut from the code. This is a common service in older Kensington buildings.

Question 2

My Kensington landlord wants to change my locks but I do not want to give up my old keys — what are my rights?

Accepted Answer

Your landlord may change locks on common areas (lobby, hallways) at any time. For your apartment door, they must give you a working key immediately if they change the lock. They cannot change your apartment lock to lock you out — that is an illegal lockout. If you believe this is happening, call 311 and document everything in writing to your landlord.

Question 3

Can I get a locksmith in Kensington who can work on a two-family home during the day while I am at work?

Accepted Answer

Yes. We work with Kensington homeowners who need service while they are away. We need an authorized adult at the property — a family member, trusted neighbor, or property manager who can provide ID and verify the address. Once verified, we complete the work and leave you a full receipt and all keys cut.

Question 4

I moved into a Kensington apartment that has a chain lock but no deadbolt — is that a violation?

Accepted Answer

NYC requires at least one deadbolt (or acceptable equivalent) on every apartment door, per NYC Housing Maintenance Code §27-2043. A chain lock alone does not meet this requirement. Notify your landlord in writing. If they do not install a deadbolt within a reasonable time, file an HPD complaint at nyc.gov/hpd. We can install a compliant deadbolt and provide a receipt showing what was installed.

Question 5

How do I get a locksmith in Kensington who will not charge me a fake "emergency fee" on a regular Tuesday?

Accepted Answer

Legitimate locksmiths do not charge a separate emergency fee on top of the quoted price for standard daytime calls. Our pricing is transparent: lockout service $75–$125, rekeying $65–$85, lock replacement $95–$175. There are no "emergency fee," "trip fee," or "fuel surcharge" add-ons. If a locksmith adds fees at the door that were not quoted, refuse to pay and call us.

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