Question 1

I live in a pre-war brownstone in Brooklyn Heights — will changing the lock damage the original door hardware?

Accepted Answer

Pre-war Brooklyn Heights doors often have mortise lock bodies, which require a different process than standard cylindrical deadbolts. Our technicians are experienced with these older systems. We can rekey the existing mortise cylinder, replace just the cylinder, or install a new compatible mortise lock body that matches the period aesthetic. We never recommend drilling unless the lock is seized or destroyed.

Question 2

My co-op in Brooklyn Heights requires board approval to change door hardware — what do I tell them?

Accepted Answer

Most Brooklyn Heights co-op boards are concerned with three things: licensed contractor (we are), no damage to common-area wiring or fire doors, and maintaining building master key access if applicable. We provide a written scope of work and our license and insurance details before starting, so you have everything you need for the board.

Question 3

Someone tried to break into my Brooklyn Heights apartment — what should I upgrade first?

Accepted Answer

After a break-in attempt, prioritize: (1) reinforce the strike plate with 3-inch screws into the door frame stud — most kick-ins succeed because of weak plates, not weak locks; (2) upgrade to a Grade 1 deadbolt like Medeco or Schlage B60N; (3) add a door reinforcement bar for overnight security. We do security assessments and can complete all three in one visit.

Question 4

How much notice do you need to schedule a lock installation in Brooklyn Heights?

Accepted Answer

For non-emergency work, we typically schedule same-day or next-day in Brooklyn Heights. For emergency lockouts, we arrive in 15–25 minutes with no scheduling needed — just call. We work around your schedule and can do evening appointments for residents who are not home during business hours.

Question 5

Can you make extra keys for a Brooklyn Heights townhouse with a restricted-keyway master key system?

Accepted Answer

Yes. Many Brooklyn Heights townhouses use patented or restricted keyways (Medeco, Mul-T-Lock, ASSA) to prevent unauthorized duplication. We are authorized to cut these keys with proper identification and, where required, the original authorization card. We also service and replace master key systems for multi-unit brownstones.

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