Name: Avenue Locksmith
Address: Brooklyn, NY
Telephone: (347) 386-7164
Price range: $125–$700
Rating: 4.9

Question 1

I live in a Greenpoint walk-up and my key broke off in the lock — can someone come tonight?

Accepted Answer

Yes. Broken key extraction is a 24/7 emergency service. We remove the fragment, inspect the cylinder, and rekey or replace as needed in one visit. Do not try to extract with tweezers or a pin — this pushes the fragment deeper. Call (347) 386-7164 and we will be in Greenpoint within 15–25 minutes.

Question 2

My Greenpoint landlord has a Polish-built mortise lock that no hardware store recognizes — can you service it?

Accepted Answer

Yes. Greenpoint has a strong Polish heritage and some older buildings use European-standard mortise locks. We carry common European cylinder sizes (typically DIN standard) and can replace cylinders or the full mortise body. Bring us a photo of the lock face if possible when you call — it helps us come prepared with the right parts.

Question 3

How do I know a Greenpoint locksmith is legitimate and not going to overcharge me?

Accepted Answer

Verify three things: a NYC DCWP locksmith license, verifiable Google reviews, and an upfront written quote before work starts. We confirm the full price on the phone and in person before touching your lock. If the price changes at the door without explanation, send the technician away.

Question 4

Can I get my Greenpoint apartment rekeyed while I am at work and have a family member present?

Accepted Answer

Yes, with a caveat. We need an authorized adult (18+) present who can provide ID and either a lease or utility bill showing the address. A family member or roommate listed on the lease qualifies. We will not proceed without identity verification — this is for your protection.

Question 5

I am moving out of my Greenpoint apartment — should I give back the original key or return it to factory settings?

Accepted Answer

When moving out, you return whatever keys were given to you when you moved in. The lock does not need to be rekeyed back — that is the landlord's responsibility for the next tenant. If you installed a smart lock, remove it and reinstall the original hardware (which you should have kept). We can help with swap-back installations in Greenpoint.

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