Question 1

Can you service restaurant and business locks on Avenue U in Gravesend?

Accepted Answer

Yes. We serve commercial properties along Avenue U and throughout Gravesend. Commercial services include: mortise lock repair and replacement, storefront deadbolts, push bar panic hardware, and after-hours emergency response. We carry Marks, Dorma, and Von Duprin commercial hardware. Commercial locksmith calls on Avenue U are a regular part of our business.

Question 2

I own a home in Gravesend and want to rekey all locks before a family member moves in — how does that work?

Accepted Answer

We come to your Gravesend home, remove each lock cylinder, repin it to a new key combination, and reinstall it. All locks are keyed alike (same key opens all) or differently as you prefer. We cut however many keys you need for each family member on the spot. The whole job for a typical home takes 1–2 hours.

Question 3

My Gravesend neighbor recommended a locksmith who only accepts cash — should I be concerned?

Accepted Answer

Cash-only operations are not necessarily scammers, but it is a warning sign when combined with no physical address and no verifiable license. A legitimate locksmith should provide a receipt whether they accept cash or card. We accept both cash and credit card and provide an itemized receipt for every job.

Question 4

Can you come to Gravesend the same day I call for a scheduled lock change?

Accepted Answer

Usually yes, especially for morning calls. Call us and describe what you need — lock replacement, rekeying, smart lock install. If we have availability that day, we will schedule you. For complex jobs (master key system, access control), same-week is more realistic. Emergency calls are always same-day, within 15–25 minutes.

Question 5

What is the difference between a double-cylinder deadbolt and a single-cylinder one for my Gravesend home?

Accepted Answer

A single-cylinder deadbolt has a key on the outside and a thumb turn on the inside — easiest to use. A double-cylinder requires a key on both sides. Double-cylinder prevents someone from breaking a window near the door and reaching in to turn the thumb latch — but creates a fire escape risk if you cannot find your key in an emergency. NYC fire code discourages double-cylinders without secondary egress. We advise on this based on your specific door and window situation.

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