Question 1

I rent an apartment in Brighton Beach and just moved in — my landlord gave me one key. Can I get more made?

Accepted Answer

Yes. We duplicate standard residential keys on-site for $5–$15 each. If your key says "Do Not Duplicate," that is a deterrent stamp, not a legal restriction. If the key is a restricted keyway (Medeco, Mul-T-Lock), bring authorization paperwork. For a fresh move-in, we also recommend rekeying so the previous tenant's keys no longer work.

Question 2

Brighton Beach has a large Russian-speaking community — do you have Russian-speaking staff?

Accepted Answer

We have Russian-speaking staff available. When you call, let us know and we will connect you with a Russian-speaking dispatcher or technician. Communication is important for getting the job done right — we want you to fully understand the work being done and the price before it starts.

Question 3

My Brighton Beach building has multiple apartment doors with the same key — is that a security problem?

Accepted Answer

Yes, this is a master key or construction key situation and it is a significant security risk. If multiple units share the same key, any tenant can enter any other unit. Report this to your building management immediately — it is a housing code violation. File an HPD complaint if management does not rekey units to individual combinations. We handle building-wide rekeying projects like this for Brighton Beach landlords.

Question 4

The Brighton Beach boardwalk is busy in summer — does that affect how quickly you can reach me?

Accepted Answer

Summer traffic near the boardwalk can slow response somewhat during peak hours. We route around it and typically arrive within 20–35 minutes. Give us your cross street when you call — Brighton Beach Avenue, Ocean Parkway, or a specific side street — and we will find the fastest approach.

Question 5

Can you also service commercial locks for stores on Brighton Beach Avenue?

Accepted Answer

Yes. Brighton Beach Avenue commercial properties — restaurants, delis, retail — are within our regular commercial service area. We handle storefront deadbolts, roll-down gate padlocks, mortise lock repair, and after-hours emergency lockouts for businesses. Commercial calls receive the same 24/7 response as residential.

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